Accessibility and Adaptations for Patients
We believe in providing medical care tailored to your unique needs, and respecting your personal, cultural, or religious backgrounds, all at no extra cost to you.
If you need any adjustments, we're always happy to help:
Unaccompanied patients
If you're coming in alone for treatment or examination and need someone to guide and accompany you through the medical centre, feel free to give Anouk Shulman or Noa Pekter a ring at 03-5307000, extension 3, anytime between 08:00 and 16:00. We recommend getting in touch 3 working days before your visit to Sheba to arrange accompaniment ahead of time.
Patients with disabilities
If you need help with accessibility or adjustments, feel free to get in touch with our accessibility officer, Orly Bar, at orly.bar@sheba.gov.il.
Please contact us at least 3 working days before your visit to Sheba to ensure everything is perfectly arranged for you.
Patients in need of translation services
The Ministry of Health offers remote translation in various languages and sign language for meetings with our medical centre team. If you're looking for translation services, feel free to contact our Customer Service Centre a shout! You can ask questions or book appointments at: 03-5303030.
Patients from the LGBT community
If you’re a patient from the LGBTQ community in need of adjustments, please feel free to contact our LGBTQ service between 08:00-16:00:
Abu Zalaf Salam: 050-2850200
Ovadia Zaig Nesim: 052-6667292 Or by email: lgbtqservice@sheba.health.gov.il
Patients from the Arab community
If you're a patient from the Arab sector and need some adjustments, please feel free to reach out to our representatives between 08:00 and 18:00.
Zouheir Gad: 054-6423724
Agbaria Safa: 054-8676300
Saadeh Abutihag: 050-7327877
Patients from the ultra-Orthodox community
If you’re from the ultra-Orthodox community, and require adjustments, feel free to contact the Customer Service Centre between 07:00-23:00 at: 03-5303030.
Accessibility Features
At Sheba, we're dedicated to ensuring our facilities and outdoor areas are accessible for everyone, including individuals with disabilities. While we've made significant progress, we acknowledge there's still work to be done.
Below are the current accessibility features available at our Medical Center:
- Our Medical Center has several parking lots, each offering designated parking spots for disabled permit holders. Parking fees are waived for those displaying a valid disabled permit.
- We guarantee smooth and uninterrupted access from our car parks, through the entrance, to the reception areas.
- Many of our reception desks are wheelchair-friendly.
We've made sure that accessible toilets are available across the campus. These facilities are well-signed and easy to locate.
- For added convenience, benches are placed throughout the campus, both outdoors and within buildings, to provide comfortable resting spots.
Service Accessibility
Various ways of scheduling appointments
On the website or via the Sheba app - through chat or by leaving your details.
Leaving a message via WhatsApp or SMS from a mobile phone.
By calling 03-5305000. We offer an accessible call router.
Telemedicine - You can easily set up telephone or video meetings with our medical team. You can find details about the process on the Sheba Beyond website.
Orientation and Navigation
Use the Sheba app to easily find your way around the medical centre.
Communicating with Our Team
Reception desks now feature "inspirational loop" systems for the hearing impaired, clearly indicated by signs.
Loudspeakers were placed at the reception desks, behind see-through partitions, to make the sound louder for everyone.
Guide Dogs
Access with a guide dog is permitted throughout the medical centre, excluding areas where invasive procedures and imaging tests take place, provided the requisite certification is presented.
