Accessibility and patient adjustments
We believe that optimal medical care meets the individual needs of each and every patient. As such, we adapt our services to your various needs or personal, cultural or religious background, at no cost.
If you require specific adjustments, we will be happy to help.
Single Patients
Patients arriving to treatment/tests on their own and who require directions and guidance throughout the medical center are welcome to contact Anuk Shulman or Noa Pacter at 03-530-700 ext. 3 between 8:00-16:00.
To coordinate accompaniment in advance, we suggest that you contact us 3 business days prior to your visit.
Patients with Disabilities
Disabled patients requiring accessibility assistance and adjustments are welcome to contact our Accessibility Coordinator, Orly Bar, at: orly.bar@sheba.gov.il
To coordinate the required assistance in advance, we suggest that you contact us 3 business days prior to your visit.
Patients in need of Translation Services
The Ministry of Health service center provides remote translation services in various languages and sign language for meetings with the medical center staff.
Patients in need of translation services are welcome to contact our customer service center with questions/to coordinate the service, at: +972-3-530-3030
Patients of the LGBTQ Community
Patients of the LGBTQ community requiring adjustments are welcome to contact or LGBTQ service center between 08:00-16:00.
Abu Zalef Salem: +972-50-285-0200
Ovadia Zaig Nissim: +972-50-285-0200
or by E-mail at: lgbtqservice@sheba.health.gov.il
Patients of the Arab Sector
Patients of the Arab sector requiring adjustments are welcome to contact or the following representatives between 8:00-18:00.
Zuabi Raged +972-54-642-3724
Agbaria Safa +972-54-867-6300
Sada Abtihag +972-50-732-7877
Patients of the Haredi Sector
Patients of the Haredi sector requiring adjustments are welcome to contact Noa Pacter by phone between 08:00-16:00. +972-50-666-9628
Structural Accessibility Arrangements
At Sheba, we are investing great resources to ensure convenient access to the buildings and outdoor areas for people with disabilities. The process has not yet been completed. Following are the accessibility arrangements at the medical center:
• There are several parking lots throughout the medical center. Each parking lot allocates spaces to cars bearing handicapped stickers. Visitors parking with a handicapped sticker are exempt from payment for parking.
• Continuous access from the parking lot, through the entrance, to the reception desks and service area.
• Accessible reception desks adapted for wheelchair access.
• Accessible handicapped restrooms throughout the campus (suitable signs and directions in place).
• Benches between and in the buildings for patients to rest.
Service Accessibility
Various Scheduling Options
• Sheba website or app - by chat or leaving your details
• WhatsApp or SMS from your cell phone,
• at +972-3-530-5000. Accessible call router.
• Remote medicine - You can schedule telephone or video meetings with the medical staff. For more information, visit Sheba Beyond.
Orientation and Navigation
You can navigate through the medical center using the navigation system on the Sheba app.
Communication with the Staff
The reception desks are installed with hearing loops for the hearing impaired (appropriate signage in place).
The reception desks, spearated from the public by transparent partitions, are installed with speakers to increase the audio volume.
Access with service dogs
Service dogs are permitted upon presenting a suitable certificate. They are allowed throughout the medical center, excluding rooms in which invasive tests and imaging tests are conducted.
