Public Inquiries

We believe that the best way for us to improve ourselves and better the service we provided in the Sheba medical city starts with you - our patients and their families. Do not hesitate to contact us now.

We address each inquiry individually and thoroughly. When Caesarea, we will conduct a joint inquiry with the relevant professional staff.

Contacting us

E-Mail: sherut@sheba.gov.il
Tel: +972-3-530-3030
Leave us your details on this page
Fax: +972-3-534-9820

Where will the escort meet me?

On Sunday-Thursday, 8:00-16:00 at the Information and Rights Exercise Service Center, Hospitalization Tower at the entrance to the outpatient clinics.

How can we help you?

The Public Inquiry unit is available to patients, family members and visitors to the Sheba Tel HaShomer Medical Center on the following matters:

Information requests

Complaints

Acknowledgements

Suggestions for improvement

We are committed to respond within 14 business days, except in cases requiring a longer and deeper investigation.

Contacting the Joint Commission International (JCI)

Accreditation is a structured process of examining all components of a hospital in relation to its goals, objectives, work plans, and procedures, with the aim of improving the quality and safety of patient care.
The accreditation process is conducted by an independent, external international body, the Joint Commission International (JCI).

You can contact the JCI to report issues related to patient safety and the quality of care.
Reports to the JCI should be sent via email to JCIQuality@jcrinc.com and should include the following information:
•    Name of the medical center
•    Full address of the medical center
•    Description of the event or issue concerning patient safety and quality of care
•    Date of the event
•    A brief description of the event (in English, up to 3 pages)
•    Due to medical confidentiality, please do not provide any identifying information (e.g., full name or ID number).